REP documentation
Your REP guidebook
Learn the Distribook REP app: routes, customer visits, orders, collections, vehicle stock and everyday settings.
New here?
Start with the essentials.
Connect your company, sign in and check your assigned route and stock source.
Start using REPGetting started
Follow the guides in order, or jump to the help you need.
Start using the REP app
Learn what REP users can do and prepare your company access, account, routes and vehicle before a day in the field.
Read guide 02Connect the REP app to your company
Use Company Access to connect the REP app to the right business before signing in.
Read guide 03Sign in and sign out of the REP app
Sign in with your own REP account and end the session safely from Account.
Read guide 04Find your tools on REP Home
Use the REP dashboard, search, shortcuts and bottom navigation to reach everyday work.
Read guide 05Check branch, warehouse and vehicle
Check your stock source and use permitted branch or warehouse switches in Settings.
Read guide 06Resolve common REP app problems
Check connectivity, assignments, validation, payment history and printer settings before repeating work.
Read guideRoutes and visits
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Open today’s route schedule
Start an assigned route and create today’s schedule only when your business allows it.
Read guide 02Visit customers and record skipped stops
Work through a REP route run, take an order, record why a stop was skipped and review progress.
Read guide 03Find nearby customers and open directions
Use My Routes, Nearby, Map View, Call and Navigate to reach customers with saved locations.
Read guide 04Follow up with missed customers
Find customers without orders for a selected date and distinguish this list from skipped route visits.
Read guideCustomers
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Find customers and review their history
Search assigned customers and review contact details, outstanding amounts, orders and available history.
Read guide 02Add a customer outlet from the REP app
Create an outlet with its route, category, shop name, address and captured location.
Read guide 03Update customer details and location
Use full edit or Quick Edit to update an outlet and understand changes waiting for approval.
Read guideOrders and returns
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Create an order in the REP app
Choose a customer, add products and review quantities, prices and stock before posting a REP order.
Read guide 02Selling units, bundles and serials
Review unit conversions, bundle contents and required serial or accessory selections before selling.
Read guide 03Resume an unfinished REP order
Resume the locally saved REP draft and recheck customer, stock source and promotions before checkout.
Read guide 04Take payment and post a REP order
Review checkout, record split payments or an approved credit sale and handle uncertain save results.
Read guide 05Create and review REP preorders
Use the Preorder option for advance orders and distinguish confirmation from delivery or invoicing.
Read guide 06Find saved orders and request cancellation
Search saved REP orders, inspect their details and understand cancellation approval and editing limits.
Read guide 07Return items from a REP invoice
Submit eligible return quantities, select the payment treatment and check whether manager approval is required.
Read guide 08Print and reprint REP receipts
Print a saved order or payment receipt without creating duplicate transactions when printing fails.
Read guideCollections and expenses
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Collect customer payments and cheques
Record customer payments, allocate invoices and capture card or cheque details correctly.
Read guide 02Collect customer opening balances
Allocate a REP collection to opening-balance documents rather than to a newer invoice.
Read guide 03Review due amounts before a visit
Filter route customers by overdue balances and interpret Total Due, Pending Cheque and Actual Due.
Read guide 04Submit a REP business expense
Submit an expense with its category, payee, amount and bill, then check its approval status.
Read guideProducts and stock
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Vehicle stock
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Check the stock on your vehicle
Review the assigned van’s product balances and refresh stock before taking orders.
Read guide 02Record a van stock adjustment
Record damage, expiry, loss or found stock and distinguish quantity changes from target stock counts.
Read guide 03Review and close the vehicle day
Check vehicle sales, collections, returns and stock, then save the day closure and print its summary.
Read guideReports
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Repairs and warranty
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Find warranties from the REP app
Find a warranty by its identifier or customer and verify coverage before opening a service claim.
Read guide 02Create a service claim from the REP app
Open a verified customer or warranty, describe the issue and submit the REP service-claim form.
Read guide 03Follow service jobs and available actions
Review service status, open the shared repair job screen and follow only the actions permitted for your account.
Read guideSettings and devices
Follow the guides in order, or jump to the help you need.
Your enabled modules, permissions and assignments determine the tools available to you. Start with the guides for your daily work.