REP / Collections and expenses
Collect customer payments and cheques
Record customer payments, allocate invoices and capture card or cheque details correctly.
Use Payments to record money received from a customer. Payment-write permission is required.
Collect a customer payment
- Choose the customer and review their due amounts.
- Select New Payment.
- Choose Method and enter a positive Amount.
- For invoice-wise collection, enter Allocate Amount against the intended invoices. Auto Fill and Clear help prepare the allocation; review it before saving.
- Enter method details: Card requires Card Last 4; Cheque requires Bank, Cheque No and Cheque Date. Add the reference or note where offered.
- Save, wait for confirmation, then refresh the customer’s balance and payment history.
Allocated amounts cannot exceed what is due or the payment amount. A payment without invoice allocations is not proof that a particular invoice was settled.
Invoice collection and cheques
The invoice’s Collect Payment action offers its own Method and Amount form. Use New Payment when cheque details are needed. Pending cheques remain separate from cleared receipts; review cheque status before treating the customer’s debt as settled.
REP payment editing is disabled. After an uncertain save, check payment history before collecting again. Ask the responsible administrator to correct a wrongly saved payment.