REP / Getting started
Resolve common REP app problems
Check connectivity, assignments, validation, payment history and printer settings before repeating work.
Use these checks to recover without duplicating orders, payments or stock changes.
Missing tools or customers
Check the company, branch, route and filters. Ask your administrator to confirm modules, permissions and assignments. A different colleague’s menu is not evidence that your account should have the same access.
No vehicle or selling stock
Confirm the active vehicle assignment and refresh Vehicle Stock. Review posted loads with the stock team. Catalogue availability does not guarantee van availability; do not create an adjustment simply to make a sale possible.
Location or camera unavailable
Turn on the relevant device service and allow the app’s permission in device settings. Capture outlet GPS at the actual customer location. If a device lacks the required facility, use the supported manual lookup or ask the responsible team for help.
Save result is uncertain
Restore the connection, then check saved Orders, invoices, Payments or adjustment history. An order may exist even when its later payment collection failed. Multi-product adjustments can be partly saved. Verify what succeeded before retrying.
Validation or printing problems
Read the specific field message. If required business data has no field in the REP form, involve Admin rather than entering false data. For print errors, test the printer and reprint the existing transaction.
When asking for support, provide the screen, time, record reference and exact message. Hide passwords and customer or banking details.