REP / Repairs and warranty
Follow service jobs and available actions
Review service status, open the shared repair job screen and follow only the actions permitted for your account.
Open the service area to follow existing jobs. My Claims and the available dashboard filters help narrow the list; the business controls which records and actions you may access.
Follow a job
- Find the customer or claim and verify the device and claim number.
- Review status, diagnosis, customer charge, notes and any due information.
- Use Open full job for the detailed repair workspace.
- Complete only the actions offered for your account and the current job state.
- Refresh after an update and confirm the returned status.
The claim card can offer Start inspection, Approve repair, Complete repair or Reject claim. Completing repair requests diagnosis, costs, charge and notes where applicable. It does not mean the customer has collected the device.
Detailed repair work
REP opens the same full job screen used by POS. Use its common guides for technical progress, parts and part warranty, quotations and charges, replacement or refund, company custody, and payment and handover.
Those guides describe shared controls; actions still require the exact permission, job state and business policy. Cash service payments or refunds can require an open cashier counter. A REP session is not itself a cashier counter; ask authorised staff to complete blocked cashier work.
A repaired device is not automatically handed over. Required pricing, payment, unused-part release and collection evidence must be complete before the permitted handover action.