REP / Orders and returns
Print and reprint REP receipts
Print a saved order or payment receipt without creating duplicate transactions when printing fails.
Receipt printing depends on device printer configuration and the enabled document types in Settings.
Print an order
- Open Orders and find the saved transaction.
- Confirm its number, customer and total.
- Use Print when offered.
- Check the output before giving it to the customer.
Print a payment
Open Payments, find the saved payment and use its print action when available. A summary receipt is evidence of that recorded payment; it does not collect another amount.
If printing fails
Check printer power, connection, paper and the relevant order/payment print preference. Run a test print from Settings. A disabled document type can prevent printing even when the printer is connected.
A transaction may already be saved when printing fails. Use its existing record to reprint. Do not repeat Confirm Order or Save Payment simply to get paper.
Some documents have separate print preferences, including returns and day-end summaries. Check the matching type rather than enabling an unrelated receipt setting.