Use the shared service and warranty guides

When Warranty is enabled, the Admin App can expose Warranty Lookup and Service according to your service permissions. These use the same lookup and repair-detail screens documented for the mobile workspace.

Choose the guide

• Warranty lookup: find the serial or warranty record and check its coverage information.
• Create a service claim: use the simple mobile claim form; involve the service desk for intake requirements the form cannot capture.
• Manage service jobs: find the job and follow its permitted repair, parts, charges, custody and handover actions.

Review the actual job’s available actions. General administrator access is not evidence that a cashier counter is open. A repaired status is different from paid and handed over. Use the linked shared guides for the exact steps rather than assuming every web Admin repair action exists in the mobile form.