Set up promotions

Use Promotions when the feature is available and your account can create or update promotions. Prepare the relevant products, categories and price tiers first.

Configure the offer

1. Start a new promotion. Enter unique Code and Name, with optional Description and an online-shop image up to 5 MB.
2. Set Priority (lower runs first) and After this promotion: keep checking other promotions or stop after this one. Review Promotion is on.
3. Under Who qualifies, choose The order qualifies by: basket total/quantity, product/category quantity, product/category spend, or mixed rules. Set applicable minimums. Quantities are base pieces: two cases of twelve count as 24.
4. With multiple product rules, choose whether any one or every rule must pass.
5. Under What the customer gets, choose Reward and supply the displayed discount or free-product details. Free products need a product, unit and positive Free quantity. Review the maximum discount or repeat count when used.
6. Under When and where, choose How it is used. Coupon mode requires a unique Coupon code. Check start/end dates, daily times, weekdays, sales channels, branches, stores, customer categories and price tiers. Empty selection lists mean all.
7. Set first-order or usage limits if needed, then Save promotion.

Check the saved promotion

Review its status, dates, scope and reward after saving. The end date cannot precede the start. Product-rule offers need qualifying rules; free-product rewards need reward lines; repeatable offers need a positive maximum applications count.

When an offer does not apply, compare the order’s channel, customer/tier, branch/store, date/time, purchased base quantities and prior usage with these rules. Priority and exclusive offers can prevent another promotion applying. Check the actual saved order total before promising a customer a discount. Coupon setup here does not establish coupon-entry controls on every sales application.