Receive and manage repairs

Repair tools require the applicable mobile-shop/service features and repair permissions. Intake staff, technicians and people handing devices back can have different actions. Technicians see assigned work and cannot reassign a job to someone else.

Receive a device

1. Open New repair. Select Customer; create the customer first or use the offered customer-creation action if permitted.
2. Choose Device: Registered serial / IMEI or Unregistered / bought elsewhere. For a registered device, search and select its Serial / IMEI.
3. Select Repair coverage. Under warranty needs an eligible live warranty; a registered device is not automatically covered. Paid repair options depend on business settings.
4. For an unregistered device, enter Brand, Model, Serial / IMEI, Colour and condition. If the identifier cannot be read, use The serial / IMEI cannot be read and record identifying marks. External-device acceptance and required condition details depend on settings.
5. Check Received on and Estimated amount. Select reported problems and add Problem description, Condition when received, and accessories with quantity and Received status.
6. Choose Supporting person, Technician, Promised by and Internal note as needed. Add condition photos and a customer signature when appropriate; the displayed upload limits come from business settings.
7. Select Accept repair. Check the repair number and use Print receipt or PDF for the customer.

If an open-repair conflict appears, inspect the existing job and finish or close it as appropriate before repeating intake. Estimated amount is an estimate, not a deposit collection.

Progress the job

Open Repair jobs, find the device and open its file. Review the receipt, reported condition, photos, timeline and any billed/paid amounts before taking an action. Where permitted, the board can change technician, priority and promised time.

• Start inspecting begins inspection; Approve approves a qualifying received/inspecting job.
• Repair finished requires What was found and done. Enter nonnegative Our cost, Charge the customer, and optional Note, then confirm. A recorded charge is not itself proof of payment.
• Give replacement requires an approved job and the offered replacement serial or product. A product replacement needs Take from store and quantity. Explain a different-item approval when requested. Wrong item exchange uses a replacement serial and requires a reason.
• Reject requires a reason. Hand back to customer is for a ready repaired/replaced/rejected device; Close job follows handover when available.

These are permitted transitions, not a mandatory sequence for every repair. Check the saved status and timeline after each action.

Exceptional outcomes

Cancel replacement is available only before the replaced device is handed back and requires a reason; successful cancellation restores its stock movement. Refund product is restricted by role/settings and job state. Review refund method, reference, returned-item disposition, receiving store and reason before confirming. Complete any actual cash/bank repayment separately from the record.

Do not use a replacement or refund solely to move a job to a preferred status. If the action is absent or blocked, read the requirement and ask the responsible authorized person to resolve it.