POS / Repairs and warranty
Send and receive company-warranty devices
Record real company-service handovers and returns, and understand why work is blocked while the device is away.
When this is available
The claim must be under warranty, linked to a company/manufacturer warranty and in an eligible received, inspecting or approved state. The operator needs company-warranty custody permission and the offered action. Sending is deliberate; a company warranty does not send the device automatically.
Send to the company
Open the job and select its send-to-company action. Enter Company name, Handed over to, actual dispatch time and any courier/reference and dispatch note. Confirm the physical handover, save and check that custody shows the company.
Receive it back
Use the available receive-from-company action for the active dispatch. Record Received from, actual receipt time and the required Receive note describing the returned condition/work. Save and check that custody returns to the shop.
While the device is away
Custody tracking does not itself move stock or change repair status. Technical work, edits, parts, charges, payments, refunds and customer handover are blocked while custody is with the company. Timeline notes can record updates. Receive the device back before continuing; do not create another dispatch for an already-active handover.