POS / Getting started
Connect your company and POS register
Enter the correct company and register codes, connect this device to your business and resolve common setup errors.
Use Company Access when configuring the POS device for your business. Ask your manager for both codes before starting.
Connect the device
- Enter Company Code exactly as supplied.
- Enter this till’s POS Register Code. Do not borrow the code from another till.
- Select Continue to Login and wait for verification.
- On the sign-in screen, use your own email and password. Register validity is also checked during sign-in.
The company connection is saved on this device. A device already configured may go directly to sign-in or restore an existing session. Connecting a company is not the same as signing in.
Correct the company connection
On the sign-in screen, use Change company when offered. Read Change company?, then select Change to clear the saved connection and return to Company Access. Select Cancel to keep it. Re-enter the correct company and register codes.
For a device already signed in, finish your work and follow the sign-out guide first. Changing company is not a way to settle an open counter.
If connection fails
- Company code missing or not found: check the supplied code with your manager.
- Inactive company: ask your business owner or support to check access; retrying the same code does not activate it.
- Register rejected at sign-in: confirm the register code exists and is active for this business.
- Connection timed out or server unavailable: check the internet connection and retry after the service is available.
- Secure connection failed: check the device date/time and ask support if it continues.
Do not substitute another company’s code to get past an error.