POS / Repairs and warranty
Register a warranty from an old sale
Record existing warranty history without creating another sale, invoice, payment or stock movement.
Before you begin
Use Register Old Warranty only for a genuine previous sale. Access is restricted to permitted administrators, intake staff and cashiers under the shop policy. Have the old sale evidence ready.
Register the record
- Find and select the original customer and product.
- Enter the real Serial / IMEI if known, and the Old receipt / reference where available.
- Set Warranty type, Warranty period, Unit and Warranty start date from the original warranty. The start date cannot be in the future.
- Add explanatory Legacy notes and save once.
- Check the new warranty number. Use the available intake/assessment action only if the customer now needs service.
Screenshot coming soon
What it changes
Registration adds warranty history. It does not recreate the old sale, collect money, receive stock or move stock. A serial is optional; a duplicate serial is rejected rather than silently creating another device. Check an existing registration before retrying after a timeout.