Manage preorders and fulfil reserved orders

Preorders

Mark an eligible cart line as a preorder and check it before checkout. Open Preorders from the menu, search by order or customer and review the items and remaining quantities. Select Confirm preorder when available. Confirmation does not itself create the delivery invoice. Warranty serials are required when invoice/delivery is created, rather than at preorder confirmation.

Fulfil a reservation

1. Open Reserved Orders and find the matching order/customer in the current showroom context.
2. Review the reserved quantities and choose the fulfilment action.
3. Enter the actual serials for items that require them. Check any cash-collection choice and amount.
4. Submit and read the result. Fulfilment creates and issues an invoice and updates stock; cash collection is a separate step.
5. Check the saved invoice, delivered quantity and payment balance.

A partially completed result

If the result says the order was fulfilled but payment failed, collect against the existing invoice; do not fulfil the same goods again. If invoice creation or issuing times out, inspect Orders before retrying. Do not treat a confirmed preorder, a reservation and a paid invoice as the same status. Availability of fulfilment also requires invoice-write access, and collecting cash requires payment access.