POS / Repairs and warranty
Accept a device through Repair Intake
Book in registered, warranty-linked or external devices with problems, accessories, evidence and an optional permitted deposit.
Before you begin
Repair Intake requires the relevant repair/warranty modules and intake permission. Technicians do not open intake claims. Required evidence and permitted deposits vary by shop policy.
Book in the device
- Open Repair Intake, find the customer or create one when permitted, and check their device history.
- Choose the correct device source: registered serial/IMEI, a real warranty record, or an external/unregistered device.
- Search the real serial or warranty. For an external device, record brand/model, identifier, colour and condition as offered. Acknowledge an unreadable identifier instead of entering a made-up value.
- Choose the requested resolution and coverage. Warranty repair requires genuine linked coverage; an exchange/refund assessment is only a request for assessment.
- Select configured problems or describe the issue. Record received accessories, condition, photos and signature where required. Set permitted technician, priority, due date, estimate and supporting-person details.
- Enter a deposit only when allowed. Check whether it pays this job or is retained as customer credit, then submit once.
Screenshot coming soon
Expected result
Check the new claim number and intake/advance receipt. Intake alone does not move saleable stock. If an active claim already exists, open it rather than creating a duplicate. A timeout can leave an accepted claim; check the existing result before restarting intake.