POS troubleshooting and safe retries

Missing tools or access errors

Check the active company, branch and warehouse, enabled modules and your account’s permissions. A hidden menu may reflect restricted access or hold-only helper mode. Ask a manager to verify the account; changing the layout does not grant permissions.

Counter or stock problems

Open the appropriate counter before actions requiring it. Check the working source, unit and variant for stock errors, then refresh stock and the saved document. Preorder confirmation and held drafts are different from issued stock sales. The counter-close Deposit choice has a known contract mismatch; see the counter guide before using it.

A timeout while saving

Keep the current entry and inspect the saved order, invoice, payment, claim or transfer. A network timeout is not proof of failure. Use the existing retry/result controls and avoid starting an identical new transaction. A mixed stock/preorder bill, reserved-order fulfilment or transfer can have a partially completed result; follow the message and the saved records.

Saved but not printed

Fix the printer and reprint the saved record. Do not repeat a sale, collection, refund or kitchen dispatch just to get paper. A reload demo result is not a real provider transaction.

Give support useful details

Note the screen, company/location, record number, time and exact error. Use demonstration or redacted captures and do not share passwords or payment-card details.