POS / Orders and returns
Exchange a sold item and settle the difference
Choose the original invoice line, replacement item, reason and correct exchange settlement.
Before you begin
The login must have sale-write and invoice-return access, and item exchange must be enabled. An active exchange reason must be configured. Use an eligible issued invoice with remaining exchangeable quantity.
Exchange an item
- Open the original order and select Exchange on the relevant item.
- Choose the replacement product and quantity. Check stock, selling unit, price and any required batch or serial. For a serialized return, identify the original returned serial too.
- Select Exchange reason and add an optional note.
- Review the settlement: pay a higher price difference, refund a lower difference, keep the difference as customer credit, or make an even exchange.
- Enter any required payment details and submit once. Check the saved exchange and replacement order.
Check the difference
Permitted price edits still respect the minimum selling price. The server checks the replacement total and stock again. The replacement must be fully settled as required; do not create a second independent return and sale for an exchange already completed through this flow.