POS / Orders and returns
Find saved orders and request cancellation
Find a saved POS sale, check its invoice and payments, and understand cancellation or manager approval.
Find an order
Open Orders, use the search and available filters, then open the matching order. Confirm the customer, order number, invoice, items, payment status and any return history before taking action. The today-summary control gives a separate overview of today’s orders.
Request cancellation
- Open the saved order and choose Cancel, or Cancel hold for a held draft, when available.
- Enter a meaningful reason and confirm.
- Read the response. If manager approval is required, the request is pending; the order is not yet cancelled.
- Refresh and check the final status before treating cancellation as completed.
Choose the right action
Cancellation and an invoice return are different workflows. Do not assume cancellation automatically refunds paid money or restores every stock movement. Use the permitted return/exchange workflow for goods coming back after an issued sale, and check the resulting records. A button can still be rejected by the server because of permissions or the order’s current state.